Terms and Conditions

Terms of Service

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Refund Policy

No Refund Policy for Software, Consultation and Coaching
Thank you for your interest in our software, consultation and coaching services. Before making a purchase, it is important to carefully review and understand our no refund policy outlined below:

Software: Once the software has been delivered to you electronically and made accessible for use, we cannot provide refunds. Due to the nature of software products, we are unable to verify if the software has been installed, activated, or utilized. Therefore, we cannot accept refund requests based on claims of non-delivery or non-usage.

1. Evaluation and Free Trials: If we offer an evaluation period or free trial for our software, we encourage you to take advantage of it to evaluate the product's features, compatibility, and suitability for your needs. During this evaluation or trial period, you can determine if the software meets your requirements before making a purchase. Once the purchase is made, the no refund policy will apply.
2. Coaching Services: Our coaching services involve the provision of expert guidance, support, and knowledge transfer. Due to the personalized and time-sensitive nature of coaching, refunds are not available once the services have been rendered. This is because the value of coaching is derived from the time, effort, and expertise provided by our coaches, which cannot be recovered once the service has been delivered.
3. Change of Mind: We understand that circumstances may change, and personal preferences may evolve. However, we cannot provide refunds for software, consultation or coaching based on changes of mind or personal circumstances once the product or service has been delivered.
4. Defective Software or Service: In the unlikely event that our software is proven to be defective or our consultation/coaching services do not meet the expected standards, we encourage you to contact our customer support team promptly. We will investigate the matter and, if there is a genuine issue, provide appropriate remedies, such as software updates, bug fixes, or an opportunity to address any concerns regarding the consultation and/or coaching service.
   
   
5. Unauthorized Use or Misuse: If we determine that the software has been obtained illegally, shared without proper authorization, or used in violation of the license agreement, or if any of our services are misused or abused, we reserve the right to terminate associated rights or access without providing a refund.
6. Exceptions: In exceptional cases where specifically mandated by applicable consumer protection laws or regulations, we will comply and provide refunds as required by law.

Please note that this no-refund policy is established to maintain the integrity of our products and services. By making a purchase, you acknowledge and agree to abide by this policy.

If you have any questions or concerns regarding this policy, our software, or coaching services, please contact our customer support team before finalizing your purchase.

Please be aware that this policy does not affect your statutory rights or any other consumer protection rights that may be applicable.

Definitions

a.       Our Software – refers to software offered by us and created by third parties.

Account Termination

We reserve the right to terminate accounts without refund or prior notice if you violate our published terms of service or become verbally abusive to our staff, other users of our site or our associates. In case such a user tries to re-subscribe to our site we reserve the right to terminate his/her account without a refund or prior notice.

Delivery Policy

Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased.

In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.